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Policies
Returns
We accept returns on almost everything on our website.
We do not, however, accept returns on special orders not listed on our website, and customized or personalized items, unless received defective.
Altarware and solid brass, silverplate, copper, chrome, and bio-khrome items from Artistic Churchware are subject to a 20% restocking fee.
Ship returns to: christianstuff.biz, in c/o New Life Book & Gift Shoppe, 69 S. Transit St., Lockport, NY 14094.
Please include a copy of your order or the order # in the box.
A return authorization is not neccessary. Do not return products COD.
COD returns will not be accepted. Once we receive your return in new, saleable condition with all original tags, shrinkwrap, boxes, etc. in place we will credit your credit card for the purchase price of the item.
As a service to our customers we offer free shipping on case quantities of bibles and orders of $150 or more and the option of $4.99 flat rate shipping.
When you pay only $4.99 or receive free shipping, christianstuff.biz actually pays much more than this in most cases.
Because of this we must deduct the actual shipping charges from your refund if the actual shipping charges are more than what you paid.
If an item arrives to you defective or damaged return the product to us within 30 days and we will send you a replacement.
Returns must be made within 30 days of receiving your order.
Returns for Vacation Bible School and Quarterly Sunday School Curriculum have unique return policies that depend on the individual publisher.
You may return 100% of your Gospel Light Sunday School curriculum order if it is received in our warehouse by the following dates: Fall Curriculum-September 15th; Winter-December 15th; Spring-March 15th; and Summer-June 15th. Also, you may return up to 10% of the dollar amount of Gospel Light Sunday School Curriculum minus your early returns if received in our warehouse by the following dates: Winter Quarter-February 1st; Spring Quarter-May 1st; Summer Quarter-August 1st; Fall Quarter-November 1st.
You may return 100% of your Group Publishing brands Publishing Sunday School curriculum order if it is received in our warehouse by the following dates: Fall Curriculum-September 15th; Winter-December 15th; Spring-March 15th; and Summer-June 15th. Also, you may return up to 10% of the dollar amount of Group Publishing's Sunday School Curriculum minus your early returns if received in our warehouse by the following dates: Winter Quarter-February 8th; Spring Quarter-May 8th; Summer Quarter-August 8th; Fall Quarter-November 8th.
You may return up to 20% of the dollar amount of David C. Cook brands Sunday School Curriculum. Returns must be received in our warehouse by the following dates: Winter Quarter-January 25th; Spring Quarter-April 25th; Summer Quarter-July 25th; Fall Quarter-October 25th.
You may return up to 15% of the dollar amount of Regular Baptist Press Sunday School Curriculum. Returns must be received in our warehouse by the following dates: Winter Quarter-February 8th; Spring Quarter-May 8th; Summer Quarter-August 8th; Fall Quarter-November 8th.
You may return up to 15% of the dollar amount of Standard Publishing's Sunday School Curriculum. Returns must be received in our warehouse by the following dates: Winter Quarter-February 1st; Spring Quarter-May 1st; Summer Quarter-August 1st; Fall Quarter-November 1st.
2008 and earlier VBS materials are no longer returnable.
If you have any questions about returns please email us at service@christianstuff.biz.
Lowest Price GuaranteeAt www.christianstuff.biz we carefully research other web sites so we know what the lowest prices are so we can beat them.
We guarantee that your complete order will be lower with www.christianstuff.biz than with any other web site.
If you find that your complete order of identical merchandise is lower on another web site and is available and in stock from that website at the time of ordering let us know and we will match the price.
Prices must be available to the general public. Include shipping & handling charges.
Standard Publishing's Heartshaper Quarterly Sunday School Curriculum is not included in our lowest prices guarantee.
Order CancellationIf you call us immediately after placing an order we may be able to catch the order before it is processed. Once the order has shipped, however, you will have to return the package back to us and it will be handled as a return. See above for our return policy.
Sales TaxWe are not required to collect sales tax from you if you are outside of New York State and no sales tax will be added to your order. If you are in NY and you have a tax exempt certificate, you must type your tax exempt # in the comments/special instructions section of the checkout process and immediately after placing your order, fax or email us your tax exempt certificate. If you have sent us a tax exempt certificate in the past, you do not have to send it again unless the church name, address, or exempt number have changed. Simply put the tax exempt # and "our tax exempt # is on file" in the comments/special instructions section. Our fax number is (716) 433-1408. Our email is service@christianstuff.biz.
Payment MethodsWe accept VISA, MasterCard, Discover, American Express, and PayPal. We are unable to bill you or put orders on account. You may mail your order with a church check. We do not accept personal checks. Make checks out to "New Life Book & Gift Shoppe" and mail to 69 S. Transit St., Lockport, NY 14094. If a personal check is received or the check is not made out to the right name, the check will be shredded and we will notify you. If you are unsure as to what the total cost of your order is, notify us and we will be glad to help you.
Order DiscrepanciesIf there is a problem with your order you must notify us within 2 weeks of delivery. If a product is damaged, an item is missing, or we made some other mistake with your order, email us at service@christianstuff.biz and we'll take care of it for you.
Typos and MisprintsWe try to be as accurate as possible with the information on christianstuff.biz, however, from time to time a price or description may be incorrect. We cannot be held responsible for typos and misprints, however, if made aware of our error we will correct it immediately and if you would like to cancel an order or return products because of incorrect information you may do so. Please see our return policy above for return instructions.
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